Corey Quinn sits down with Pasquale DeMaio, VP of Amazon Connect Customer , to talk about how Agentic AI is reshaping customer service, and why replacing humans isn’t necessarily the goal. They dig into the evolution of Amazon Connect Customer from a cloud-based contact center into an AI-powered cus
Share this episode
AI Should Solve the Problem, Not Deflect the Customer
No ratings yet
No written reviews yet. Be the first to share what you thought.
0 comments · timestamp your take
No comments yet. Start the discussion.
Senior Maverick at Wired, author of bestseller book, The Inevitable. Also Cool Tool maven, Recomendo chief, and radical optimist.
Ibram X. Kendi on Lex Fridman Podcast6 votes
Bryan Johnson on Modern Wisdom20 votes
Adam Marblestone on Dwarkesh Podcast40 votesDemis Hassabis on Dwarkesh Podcast40 votesIbram X. Kendi on Lex Fridman Podcast6 votesBryan Johnson on Modern Wisdom20 votesAdam Marblestone on Dwarkesh Podcast40 votesDemis Hassabis on Dwarkesh Podcast40 votes
